Mangalam Inn Refund Policy.
Refund Policy for Mangalam Inn
At Mangalam Inn, we strive to provide our guests with exceptional service and a pleasant stay. We understand that circumstances may change, and sometimes, you may need to cancel or modify your reservation. We have outlined our refund policy below to ensure transparency and fairness for all our valued guests:
Cancellation Policy:
1.1. Regular Bookings: For regular reservations, guests can cancel their booking free of charge up to 48 hours before the scheduled check-in time. If the cancellation is made within 48 hours of the check-in time, a one-night room rate will be charged as a cancellation fee.
1.2. Non-Refundable Bookings: Certain promotional rates or special offers may be non-refundable. These bookings are exempt from any refund in the event of cancellation.
1.3. Group Bookings: For reservations involving a group of guests or booking multiple rooms, specific cancellation policies will be discussed and agreed upon during the reservation process.
No-Shows:
2.1. In the event of a no-show (guest fails to check-in on the scheduled arrival date without prior notice), the guest will be charged for the full reservation amount for the entire stay.
Early Check-Out:
3.1. If a guest decides to check-out earlier than the original departure date after checking in, the hotel will charge a fee equivalent to one night’s stay and any applicable taxes.
Refund Process:
4.1. All refund requests must be submitted in writing to our reservation department or emailed to the provided contact information on the booking confirmation.
4.2. Refunds will be processed using the same method of payment used during the reservation process.
4.3. The processing time for refunds may vary depending on the payment method and financial institutions involved. Please allow up to 10 business days for the refund to be reflected in your account.
Force Majeure:
5.1. In cases of unforeseen circumstances beyond our control, such as natural disasters, acts of terrorism, government restrictions, or any other force majeure events, the hotel reserves the right to modify or cancel reservations and may waive any cancellation fees as deemed appropriate.
Special Circumstances:
6.1. In certain exceptional cases, such as medical emergencies or unavoidable situations, the hotel management may consider refund requests on a case-by-case basis. Please contact our reservation department directly to discuss such situations.
Amendments to the Refund Policy:
7.1. Mangalam Inn reserves the right to modify or update this refund policy as needed. Any changes made will be effective immediately after being posted on our official website.
By making a reservation with Mangalam Inn, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.
If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact our reservation department or email us at reservations@mangalaminn.com.